Usability testing

Think Alouds

Next we used paper prototypes of our wire frames to conduct thinks alouds. This proved to be an effective measure that immediately revealed trouble areas and assumptions the team made that did not extend to users.

Below are notes based on observations during the think alouds.

Findings

• Users confused by interface/navigation
  • What buttons need to be pressed?
  • Where will a button take me?
  • What if I want to go back to particular screens?
• Users confused with graphic designs
  • Stars to indicate quality changed to coffee cups
  • Color scheme changed from red & blue to brown & light blue

Process Sections

• Introduction
• User research
• Design
• Usability testing
• Refine
• Final design